When you sign up to use Kenble Mail, you agree to the terms and
conditions described in our Terms of Use, Anti-spam
Policy, and Acceptable Use Policy.
Please review all of this documentation.
Kenble Mail is not for the delivery of Unsolicited Bulk Email, or
Unsolicited Commercial Email, otherwise known as SPAM and we refer to the
definition of SPAM provided by the Spamhaus website.
All mail that is sent from Kenble Mail must be CAN-SPAM compliant and also CASL compliant. You agree to be aware of and adhere to the policies, laws,
and requirements of any country to which you send mail via Kenble Mail.
To help identify senders Kenble Mail requires that each account has a
completed account profile.
Kenble Mail also requires every email to have a working unsubscribe link.
Are you sending
SPAM? Take our short quiz
Are you mailing to anyone who has not explicitly
agreed to receive mail from you?
Are you sending to a purchased list of addresses?
Are you using false information in your profile,
such as using an incorrect originating address?
Are you using a domain name that you are not
authorized to use?
Is your subject line misleading or deceptive?
Does your email not include a working unsubscribe
option?
If you answered YES to ANY of these questions it is likely you are
either a spammer or will be labeled as one.
We know if you send
spam, here is how
Every email that goes through our system is reviewed until your account
has been approved by a member of our team.
We monitor what accounts are sending on what IPs every day and at all
hours and we can pinpoint which accounts are causing problems easily.
Our systems are integrated with spam reporting services from major ISPs.
If someone marks your mail as spam because you didn’t have permission to send
them mail, we will know about it right away. We allow an acceptable number of
complaints on your account (industry standards state that your complaint rate
should not exceed 0.1% of your total recipients. For example, that is 10
complaints for every 10,000 recipients). If you exceed this amount, your
account may be suspended and you will need to contact our support team for
advice.
If you have questions or
concerns, please contact our support team at support@kenblemail.com before you attempt to
send mail.